Resume

Professional experience, education, and certifications.

Work Experience

Tesla

Austin, Texas • Oct 2023 - Present

Maintained 95%+ equipment uptime by monitoring, troubleshooting, and supporting robotic systems responsible for vehicle assembly in a high-volume production environment.
Supported continuous operations by responding to equipment issues, documenting actions, and coordinating escalations, contributing to reduced downtime and consistent production flow across shifts.

PinStack

Austin, Texas • Jan 2022 - Oct 2023

Delivered technical support for 50+ digital gaming systems, troubleshooting configuration errors, logic faults, and performance issues.
Applied technical skills to conduct preventive maintenance and diagnostics, reducing system downtime by 15%.
Utilized communication skills to report findings, coordinate repairs, and maintain accurate audit documentation.

Texas State University ITAC

San Marcos, Texas • Aug 2019 - Jan 2022

Resolved over 100 technical support tickets, addressing issues related to software, hardware, VPN connectivity, and Microsoft 365 services across campus systems.
Managed password resets, Active Directory updates, and device configuration tasks, supporting secure access management and user authentication for students and faculty.
Reinforced structured incident tracking and escalation protocols by meticulously documenting troubleshooting steps and ticket resolutions in the university's internal system.

Western Governors University

Online • Oct 2025

Rio Salado College

Online • Aug 2025

Amazon Web Services

Obtained: Jul 2025

BashPythonJavaScriptPowerShellC#

Threat DetectionVulnerability ManagementCloud SecuritySplunkMalware AnalysisIntrusion Detection

AWSAWS CLIWindowsLinux (Kali)

NmapWiresharkNetwork ScanningTCP/IPFirewallVPN